Methods Training

Methodological skills are the tools of the trade for leadership, sales and collaboration. I offer the full range of methods training: in-house, tailored to your organization and with as much practice as possible. Every topic is available as a one or two-day training, as a workshop or as a module in leadership and sales programs. I agree on the content with you in advance so that the training fits the real situations your employees face.

Topics

Conflict management: conflict dynamics, escalation stages, conducting conflict conversations, solution strategies

Conflict de-escalation: difficult situations, dealing with aggression, de-escalation techniques

Negotiation techniques: Harvard concept, BATNA and power matrix, price negotiations, difficult negotiations

Personality and personal impact: self-image and external image, personality models, presence

Body language and microexpressions: reading signals, managing your own impact, detecting lies

Presentation and rhetoric: structure, narrative arc, stage fright, handling objections

Facilitation: leading workshops and meetings with a clear focus, large groups

Communication and conversation skills: active listening, questioning techniques, nonviolent communication

Feedback: giving and receiving feedback, feedback culture in the team

Self-management and time management: priorities, work organization, energy

Resilience and stress management: building resilience, burnout prevention

Train the trainer: didactics, method toolkit, trainer personality

Telephone training: service standards, customer calls on the phone, handling complaints